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Frequently Asked Questions

Frequently Asked Questions

1. What is the best way to contact Create Better Writers?

Currently, email is the most effective way.    Email is checked often.  Time zone changes and staff availability often make returning calls difficult.  Usually, responses by email are faster.

2. Is the Checkout secure?

Yes.  Our host uses the latest security software.  Your billing information is safe.

3. How do I download my eBooks after purchase?

A.  After you checkout, you will receive an email confirmation of your order.  A link will be
      included taking you to the site containing your link(s).  Note: Some orders will need
      to be confirmed by the website hosts before this email is sent.  Confirmation is
      typically made within 12 hours.

B. Each of your purchased products will have its own Download button to click.  Follow
     the steps below:

  1. Click the Download button.  Your file is a PDF.  If you are asked to select an application, browse and find Adobe Reader.  Most computers come preloaded with this.  However, a quick and simple download of this program can be found at:
  2. Your eBook should download to your computer.  The file will either pop up for you to view or become an icon on your desktop.  If this does not occur, check your Download file.  (Search "download" to find this file.)
  3. SAVE your file in a location you will remember.  Suggestion: Create a file for your eBook(s) titled "Lesson Plans", "Writing", "Curriculum", etc. Save it in My Documents or any commonly used area.
4. Can I order using PayPal even if I don't have a PayPal account?

Yes.  Next to the log in box is a link stating: "Don't Have a PayPal Account?".  Click continue and you may enter your billing information and complete your checkout.

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